Support

Every pack lists each item it can contain, its retail value and its exact chance. When you open a pack, our server picks one item for you using those chances, and it lands in your vault. Every pack always contains an item.

Yes. Every item is new and bought from the brand or an authorized retailer. Pookie is not affiliated with the brands featured.

Opened packs are final, but if something went wrong on our side, such as a charge without a pack or a duplicate charge, we refund it. See the Refund and Returns Policy.

Request shipping from your vault to a United States address. It costs $9.99 per shipment and is free from 3 items or $100 of retail value. Most shipments leave within 10 business days and are insured and tracked.

A store balance from selling items back (70% of retail value) or from credit prizes. It buys packs and shipping. It has no cash value and cannot be withdrawn.

Email contact@l70labs.xyz within 7 days of delivery with photos. We replace it or credit its full retail value.

In the app: Profile, then Delete account. Ship or sell your items first; items and credit still in the account are lost when it is deleted.

Yes. Email us to pause your account for a cooling off period of your choice, or to close it.