Question 1

What is Pookie?

Accepted Answer

Pookie is a mystery pack shop for genuine beauty and fashion. Pick a themed pack, open it, and you get one real product from its list, every time.

Question 2

What can I get in a pack?

Accepted Answer

One genuine item from that pack's list, from everyday favourites up to a top prize worth far more than the pack. Some items are worth less than the pack price. Every item, its retail value and its exact chance are on the pack page, so you know the odds before you open.

Question 3

Is Pookie fair?

Accepted Answer

Every pack shows every item and its exact odds before you open. Each open draws one ticket out of 100,000 and every item owns a fixed ticket range, shown on the item.

Question 4

Are the products authentic?

Accepted Answer

Yes. Every item is bought new from the brand or an authorized retailer, then shipped to you.

Question 5

How do I open a pack?

Accepted Answer

Choose a pack, press Open, and hold to break the seal. Press Demo first to try it free and see how it works.

Question 6

How do I pay?

Accepted Answer

Top up your Pookie wallet with a card or Apple Pay ($10, $25, $50 or $100, with bonus credit on $25 and up), processed by Stripe. Every pack then opens from your wallet balance.

Question 7

What happens to my item?

Accepted Answer

It goes to your vault. Ship it home whenever you like, or swap it for Pookie credit worth 70% of its retail price and open another pack.

Question 8

How much is shipping?

Accepted Answer

In the United States shipping is $9.99 per shipment, free for 3 or more items or when the shipment is worth $100 or more. We ship worldwide: outside the US shipping is $24.99, free from $250. Insured and tracked.

Question 9

Can I swap an item for credit?

Accepted Answer

Yes. Anything in your vault can be swapped instantly for Pookie credit worth 70% of its retail price, which you can use on any pack. Credit is never paid out as cash.

Question 10

Who can use Pookie?

Accepted Answer

Adults 18 and older, almost anywhere in the world. You confirm your age and country once, before your first open. A few countries are not available yet.

Question 11

What are Pookie credits?

Accepted Answer

Pookie credit is the balance you get from swapping items. It opens packs and pays for shipping. It can't be withdrawn as cash.

Question 12

How do I get support?

Accepted Answer

Tap Help on any page to chat with the Pookie team, or email us. A real person answers.

Pookie: mystery packs of genuine beauty and fashion