Terms of Sale and Use

Last updated: October 14, 2026

These Terms are an agreement between you and L70 Labs LLC, a Florida limited liability company. They cover packs, Pookie credit, shipping, refunds and how disputes are resolved. Section 20 contains a binding arbitration agreement and class action waiver.

1. Agreement to these terms

These Terms of Sale and Use (the "Terms") are a binding agreement between you and L70 Labs LLC, a Florida limited liability company ("L70 Labs LLC", "Pookie", "we", "us" or "our"), which operates the Pookie mobile app, the Pookie website and related services (together, the "Service").

By creating an account, signing in, buying a pack or otherwise using the Service, you agree to these Terms, to our Refund and Returns Policy and to our Privacy Policy, which are part of these Terms. If you do not agree, do not use the Service.

Please read section 20 carefully. It requires most disputes to be resolved by binding individual arbitration, waives class actions and jury trials, and explains how you can opt out within 30 days.

2. Who can use Pookie

You may use the Service only if all of the following are true:

• you are at least 18 years old, or the age of majority where you live if that is higher;
• you live in the United States, in a state where the Service is offered, and you are physically located there when you buy;
• you can form a binding contract and you are not barred from using the Service under any law;
• you use only one account, in your own name, with accurate information.

The app can be downloaded worldwide, but purchases, prizes and shipping are only available to eligible United States residents. The Service is void where prohibited. We may decline, limit or close the Service in any state or for any person at any time, including where we believe the law or a regulator requires it. We may ask you to verify your age, identity or location, and we may suspend an account until you do.

3. Your account

You can sign in with Apple or with your email address. You are responsible for everything that happens under your account and for keeping your device and sign in methods secure. Tell us right away at contact@l70labs.xyz if you think someone else has used your account.

Your account, its Pookie credit and the items in your vault are personal to you. You may not sell, transfer, share or rent your account.

4. How packs work

A pack (also called a mystery box or a series) is a purchase of one item drawn from a published list of genuine products. Before you buy, each pack shows every item it can contain, the retail value of each item, its rarity and its exact chance of being drawn. One item in each pack may be shown as a secret item; its maximum value and its chance are shown before you buy.

Every pack contains an item. You always receive one of the listed items for each pack you buy. Some items in the Starter pack are Pookie credit rather than a physical product; those are listed with their chance like any other item.

When you open a pack, our server selects your item at random using the published chances, through a secure random number generator and a range of 100,000 numbered tickets per pack, with each item owning a fixed range shown on the item. The animation in the app or on the website only displays the result the server already selected. Your device does not decide the result, and we do not change chances for any individual person.

The Mystery Claw is a purchase of one pack chosen at random from the packs it lists, with the chance of each pack shown before you buy, followed by the opening of that pack under its own chances.

Retail value means the price the brand or an authorized United States retailer listed for the item when we last updated the pack. It is shown to help you compare items. It is not a promise of resale value, and retail prices can change after we publish them. Chances and contents may be updated for future purchases at any time; a purchase is always governed by the chances shown when you bought it.

Pookie packs are a way to buy products. There are no cash prizes, and nothing in the Service can be redeemed for cash.

5. Prices, offers and payment

Prices are shown in United States dollars before you buy and include any discount that applies, such as a multi pack discount or a one time first open offer. Offers apply only as described in the app, once per person and household unless stated otherwise, and may end at any time. We may correct pricing errors, and if an item or pack was listed at a clearly wrong price we may cancel the order and refund you.

Payments by card or Apple Pay are processed by our payment provider, Stripe. You authorize us and Stripe to charge the payment method you choose for the total shown. You must be authorized to use that payment method. You can also pay with Pookie credit when your balance covers the price.

You are responsible for any taxes that apply to your purchase, which we will show at checkout where required.

If you dispute a charge with your bank after receiving the item or credit you paid for, we may suspend your account, reverse the related Pookie credit and items, and recover amounts owed to us while the dispute is resolved. Please contact us first; most issues are fixed faster that way.

6. All sales are final

Because each pack is opened and its item is assigned to you immediately after purchase, all pack and claw purchases are final once opened and cannot be cancelled, exchanged or refunded, except as described in our Refund and Returns Policy or where the law requires otherwise. Nothing in these Terms limits rights you have under applicable consumer law that cannot be waived.

7. Your vault

Every physical item you receive goes to your vault in your account. While an item is in your vault you can request shipping or sell it back. We hold the right to the item for you until it ships; we may fulfill it with the identical new product bought from the brand or an authorized retailer at the time you request shipping.

If an item is in your vault for more than 12 months without a shipping or sell back request, we may contact you to ship it; if we cannot reach you after reasonable attempts, we may convert it to Pookie credit at its sell back value.

8. Selling items back

You can sell an eligible item in your vault back to us instantly for Pookie credit equal to 70% of its retail value shown in your vault, or any other rate shown at the time you sell. A sale back is final: the item leaves your vault and cannot be restored. Items that have been requested for shipping cannot be sold back.

9. Pookie credit

Pookie credit is a store balance you receive from selling items back, from credit items in packs, or as a goodwill or promotional grant. You can use it to buy packs, claw grabs and shipping in the Service.

• Pookie credit has no cash value. It cannot be withdrawn, cashed out, redeemed for money or refunded to a card, except where the law requires.
• It cannot be bought directly, transferred, sold or shared between accounts.
• Credit granted as a promotion may carry its own conditions shown when granted.
• If your account is closed for a breach of these Terms, unused credit is forfeited to the extent the law allows. If you close your account yourself, unused credit is lost; please use it first.

We may correct credit added by mistake or through an error, fraud or abuse.

10. Shipping

You can request shipping of items in your vault to a United States address. Shipping costs the fee shown in the app, currently $9.99 per shipment, and is free when one shipment has 3 or more items or a total retail value of $100 or more. Shipments are insured and tracked.

After you request shipping we buy or prepare your items and send them to you. Most shipments leave within 10 business days; brand restocks, holiday periods and items that need size or color confirmation can take longer. If an item needs a size, color or variant, we will ask you to choose where the retailer offers a choice.

If an item is no longer available, has been discontinued or is out of stock for more than 30 days, we will at our option send the same item in another available variant, send a substitute item of equal or greater retail value from the same brand or category, or credit your account with 100% of the item's retail value in Pookie credit. We will tell you which option applies before we act when we reasonably can.

Title and risk of loss pass to you when we hand the shipment to the carrier. Make sure your address is correct; we are not responsible for shipments delivered to an address you gave us. Report a missing or damaged shipment within the time limits in the Refund and Returns Policy.

11. Brands, authenticity and trademarks

Every physical item is genuine and new, bought from the brand or an authorized retailer. Product names, logos and pack artwork may include trademarks of their owners and are used only to describe the genuine products in each pack.

Pookie is not affiliated with, sponsored by or endorsed by any brand featured in the Service, unless we say so expressly. Manufacturer warranties, if any, are provided by the manufacturer and not by us.

12. Spending and responsible use

Packs are entertainment shopping. Only spend what you can comfortably afford, and remember that the expected retail value of a pack is lower than its price. The average retail value of the items in each pack is shown on the pack page.

You can ask us at any time to pause your account for a cooling off period of your choice, or to close it, and we will do so.

13. Prohibited conduct

You agree not to:

• create more than one account, use another person's account or give false information, including your age or state;
• use bots, scripts, automation, emulators or any method to interfere with or gain an advantage over the Service;
• attempt to predict, manipulate, reverse engineer or tamper with results, prices, credit or the Service's security;
• exploit a bug or error; if you find one, tell us and do not use it;
• use the Service for money laundering, fraud, resale schemes or any unlawful purpose, or use payment methods you are not authorized to use;
• use a VPN or other tool to hide your location in order to buy from a place where the Service is not offered;
• harass our staff or other users, or infringe anyone's rights.

14. Suspension and closure

You can close your account at any time in the app (Profile, then Delete account) or by emailing us. Ship or sell your items before you do: items and credit still in the account when it is deleted are lost.

We may suspend, limit or close your account, cancel pending shipments, reverse credit and items obtained improperly, and refuse service, if we reasonably believe you have broken these Terms or the law, created risk or harm for us or others, or if we are required to by law or by our payment or platform partners. Where we close an account that has not broken these Terms, we will let you ship items in your vault within 30 days.

15. Changes to the Service and these Terms

We may change, suspend or stop any part of the Service, including packs, chances for future purchases, prices, features and the states where it is offered. We may update these Terms; the date above shows the latest version, and for material changes we will notify you in the app or by email. Changes apply from their effective date and do not affect purchases made before it. If you keep using the Service after a change, you accept the updated Terms.

16. Our content and your license

The Service, including its software, design, text, graphics, animations and the Pookie name and logo, belongs to L70 Labs LLC or its licensors. We give you a personal, limited, revocable, non exclusive and non transferable license to use the app and the website for your own non commercial use under these Terms. You may not copy, modify, distribute, sell or create derivative works from the Service.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR SECURE. WE DO NOT GUARANTEE THAT ANY ITEM WILL HAVE A PARTICULAR RESALE VALUE. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, L70 LABS LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL OR OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED UNITED STATES DOLLARS. THESE LIMITS APPLY TO ANY THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, EXCEPT WHERE THE LAW DOES NOT ALLOW THEM.

19. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless L70 Labs LLC and its members, managers, employees and contractors from any claim, loss, liability or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third party right.

20. Dispute resolution, arbitration and class action waiver

Talk to us first. Before starting a claim, you agree to email contact@l70labs.xyz with your name, the email on your account, a description of the dispute and the relief you want, and to try in good faith to resolve it with us for 30 days. We will do the same before starting a claim against you.

Binding individual arbitration. Any dispute, claim or controversy between you and us arising from or relating to the Service, these Terms or any purchase (a "Dispute") will be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitrator decides all questions, including the scope and enforceability of this agreement to arbitrate, except that a court decides questions about the class action waiver and mass arbitration terms below. The arbitration may be conducted by video or on written submissions, or in person in the county where you live or in Florida. Fees are paid as set out in the AAA Consumer Rules.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek an injunction in court to protect intellectual property or to stop fraud or unauthorized use of the Service.

Class action and jury trial waiver. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE OR REPRESENTATIVE PROCEEDING. A Dispute may be brought only in an individual capacity. If this waiver is found unenforceable for a claim, that claim must be decided in court and not in arbitration.

Mass arbitration. If 25 or more similar demands are filed against us by or with the help of the same or coordinated counsel, the demands will be administered in batches of up to 50, and you and we agree to cooperate in good faith to have them decided efficiently under the AAA Mass Arbitration Supplementary Rules where they apply.

Your right to opt out. You can opt out of this arbitration agreement by emailing contact@l70labs.xyz within 30 days after you first accept these Terms, from the email on your account, with the subject "Arbitration opt out" and your name. Opting out does not affect the rest of these Terms.

Time limit. To the extent permitted by law, any Dispute must be started within one year after it arises, or it is permanently barred.

21. Governing law and venue

These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict of law rules. Subject to the arbitration agreement above, any Dispute that goes to court will be heard exclusively in the state or federal courts located in the State of Florida, and you and we consent to their jurisdiction.

22. App Store terms

If you downloaded the app from the Apple App Store, these additional terms apply: these Terms are between you and us only, not Apple, and we, not Apple, are solely responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation for the app; if the app fails to conform to an applicable warranty you may notify Apple, and Apple may refund the purchase price of the app (the app itself is free). We, not Apple, are responsible for any claims relating to the app, including product liability, legal or regulatory compliance and consumer protection claims, and for any third party claim that the app infringes intellectual property. You confirm you are not located in a country subject to a United States government embargo and are not on any United States government list of prohibited or restricted parties. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you. You must also follow any applicable third party terms, such as your wireless carrier's.

23. General terms

These Terms, together with the Refund and Returns Policy and the Privacy Policy, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, sale or reorganization. We are not liable for delays caused by events beyond our reasonable control, such as carrier delays, brand stock shortages, outages or natural events. You agree to receive notices and communications electronically, by email or in the app.

24. Contact us

Pookie is operated by L70 Labs LLC, a Florida limited liability company. Questions about these Terms: contact@l70labs.xyz.